RETURNS & EXCHANGES
At Shop Maven, we stand by the quality of our products and want you to love your purchase. If you encounter any quality issues, we’ve got you covered—we’ll replace the item at no cost to you.
Not quite what you expected? No worries. We offer easy exchanges or returns for store credit, so you can find the perfect match for your self-care routine.
Ready to make a return or exchange? Just make sure your items are in brand-new, unused condition within 30-days of purchase and packaging intact, and we’ll take care of the rest.
Because babe, you deserve the best—no exceptions.
To begin a return or exchange, email us at hello@shopmavenco.com and include your order number in the subject line along with a description in the email of the details of your request.
For any products that arrived damaged or compromised, please send photos.
RETURNS/EXCHANGES FAQ'S
How do I start a return?
Email us at hello@shopmavenco.com to request a return or exchange. Please put your order number in the Subject line along with any details in the email about the request and our team will get back with you within 48-hours.
How long does it take to process a refund?
Refund will be issued back to your original method of payment and may take up to 10 business days to process. Please contact your bank or credit card company for more information regarding refunds. If you still have not received your refund, please contact us at hello@shopmavenco.com
Customer Service hours: 9am-5pm CST, Monday-Friday (excluding US holidays).
All transactions made through the site are subject to Sho Maven’s return policy in effect at the time of purchase.
How do I request a refund?
To begin a return or exchange, email us at hello@shopmavenco.com and include your order number in the subject line along with a description in the email of the details of your request.